I’ve had a Barclays Checking account for almost 40 years and retained it after I moved to Greece. When, following Brexit, Barclays determined to shut accounts for non-UK residents, I used to be sad however accepted it was their determination to make.
Nonetheless, they’ve closed my account and, weeks later, nobody can inform me what has occurred to my cash or when it would arrive. My account contained almost €6,000 (£5,070).
I obtained a letter from Barclays which contained an “account closing directions” kind to fill in and return by 12 June on the newest. I did this and despatched it by recorded supply to the UK, with the monitoring service confirming it was obtained on 18 Could.
I heard nothing additional, so I known as them on 6 July for a standing replace. They confirmed the account had been closed on the finish of June however had been unable to say if the cash within the account had been transferred or not, and I ought to “wait and see”.
On condition that my account steadiness was slightly below €6,000, I used to be much more involved to obtain one other letter from Barclays dated 25 Could (one week after they obtained my closure kind) advising me that they’d shut the account if that they had not heard from me by 12 June. I obtained this second letter on 15 July.
Are you able to assist me discover out what has occurred to my cash?
MC, Thessaloniki
The excellent news is that we’ve got been in a position to reunite you together with your money. Barclays explains that it was unable to just accept the closure directions you equipped, and it wrote again immediately, however sadly you didn’t obtain this letter, and this resulted within the account being closed.
Barclays says: “As a ringfenced financial institution, our Barclays UK merchandise are designed for patrons inside the UK. We proceed to evaluation the providers we provide to retail clients inside the European Financial Space. The place we make the choice to now not supply services, we’re contacting impacted clients to offer them advance discover of this determination and description the following steps they should take.”
To ensure that the funds to be launched, the financial institution wanted extra info from you, which you will have equipped, and the funds will now be transferred to your Greek checking account. It has additionally added a £200 cost to the whole sum for the inconvenience brought on.
You’re very grateful for our assist however surprise what number of different individuals could be in the same predicament.
We welcome letters however can’t reply individually. E-mail us at [email protected] or write to Shopper Champions, Cash, the Guardian, 90 York Approach, London N1 9GU. Please embody a daytime telephone quantity. Submission and publication of all letters is topic to our terms and conditions
Source 2 Source 3 Source 4 Source 5
